Arbor Nature Firewood
First-Time Login & Ordering Guide
How to sign in, choose what you want, and place an order at ordermyfirewood.com.
Most important step: sign in with the email we have on file
Our system recognizes your account by the email address we have on file for you — for example Johndoe@youremail.com. Sign in with that exact address, not a different one.
- Sign in on a device or browser that is already signed in to that email address (your work computer, work phone, or usual browser profile).
- When Google, Microsoft, or Apple asks "Which account?", choose the address we have on file — not a personal Gmail, iCloud, or Apple ID.
- Signing in with a different email will not link you to your account, and you will not see your orders, invoices, or saved templates.
Getting in for the first time
Open the app and choose your sign-in method
On your phone or computer, go to https://ordermyfirewood.com. You will land on the sign-in screen ("Welcome back").
Click Continue with Google for a Google / Gmail login, Continue with Microsoft for a Microsoft 365 / Outlook login, or Continue with Apple if your Apple ID uses your business email.
Use whichever service hosts the mailbox for the email on your account.
Pick the account we have on file
The sign-in window shows the accounts already signed in on that device. Select the one matching the address we have for you (for example Johndoe@youremail.com). If it isn't listed, click "Use another account" and enter your full email and password.
Confirm your details (first time only)
You will see the welcome screen "Welcome to OrderMyFirewood.com!" with a card for your business. Check that your phone number, email address, and delivery address are correct, add any delivery notes (gate codes, where to drop the wood), then click Confirm & Start Ordering →.
You only do this once. After this, signing in takes you straight to your order page.
You're on your home page
This page shows your account, current and past orders, invoices, and any account notices. If your account ever has a delivery hold, a message explaining it will appear at the top of this page.
Placing an order
Click “New Order”
On your home page, click the green New Order button. A "Place New Order" window opens.
Start from a saved order, or choose your items
If we've saved a template for you, it appears near the top under Quick Start from Saved Order. Tick the box next to it, then click Load Selected and skip to step 7.
If you don't have a saved order, choose your wood type, packaging, and split size in the Order Items section, then set the quantity.
Pricing shown is today's pricing for your account, with the current price per unit.
Adjust the quantity
In the Order Items section, change the number in the Quantity box on that line (for example 1 → 2). The Estimated Total at the bottom of the window updates instantly.
Use the trash icon on the right of the line only if you want to remove the item completely. To restart, click Cancel and open New Order again.
Choose the delivery timing
Either enter a Requested Delivery Date (this is a request — your actual date follows your regular delivery day), or check Deliver ASAP. If you check Deliver ASAP, use the Order Notes box to say exactly when you expect to run out of firewood.
Add anything the driver needs to know in Order Notes, then review the Estimated Total.
Place the order
Click Place Order. The button shows "Placing..." for a moment and you will get a confirmation message.
Your new order appears in the orders list on your home page, and a confirmation email goes to the address on file. The invoice is issued after delivery.
If something doesn't work
"Not registered" or you land on a blank page: you signed in with a different email. Sign out, then sign in again choosing the address we have on file for you.
The account chooser shows a personal email: click "Use another account" and sign in with your business email and password instead.
Saving time on future orders: after building an order you like, click + Save current order as template in that same window to store it under Quick Start for next time.
Questions? Reply to your Arbor Nature Firewood contact or email our team — we're glad to help.